In an ideal world, clients stick to the approved channels when they interact with your company. But what if one of your brokers gets a request for a lucrative deal — via WhatsApp?
Do you instruct the client to resend as an e-mail or via text?
Or to call you on the telephone?
The broker’s dilemma
I get this question a lot. Many find it hard to marry the finer dynamics of client interactions with the raw mechanics of compliance. To maintain compliance AND a smooth customer experience, I hear some resort to screenshotting every single WhatsApp message before uploading them to the approved storage space.
It’s an arduous process and, if time is money, a costly one. Furthermore, it produces a headache of a data trail for the compliance officers who may need to review the correspondence later.
You have a technical challenge (not a client challenge)
If you routinely struggle to accommodate client communications within the bounds of your compliance solution, you have a technical challenge – not a client challenge.
Consider WhatsApp. With an active user base of 2.1 billion people and over 1 billion daily users, it has become one of the leading communication platforms across the globe. Banning it would be a disservice to your client base, and quite likely a poor business decision.
Instead, why not get a compliance solution that records WhatsApp data?
Get started with GuardREC® Compliance for WhatsApp
A few months ago, we published a guide that lays out how our WhatsApp solution — GuardREC Compliance for WhatsApp — works. It proved a highly popular release, through which we garnered lots of interest. In fact, we’re currently onboarding clients purely on the back of that campaign.
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GUIDE Compliant use of WhatsApp |
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What seemed to appeal to them?
- The fact that you can record data from all modes.
- It runs in the background, centrally. No buttons to push.
- All GuardREC compliance plugins come with the full range of features (automatic transcription, whitelisting, customizable dashboards, to mention a few).
- The solution complies with MiFID II and all relevant compliance standards.
Would you like to learn more?
Read the guide here or grab a storable copy via this link. It’s completely free and arrives in your inbox instantly.
Sincerely,
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Mr. Joachim Thougaard |
