Financial institutions have since before the financial crisis been required to record all fixed line conversations. New regulations, reforms and directives have now been implemented across the board with a requirement to record all forms of customer communication including mobile phones, email, chats etc.
The guardREC® recording solution ensures that your organization remains compliant to the new MiFID II directive so that you don't have to worry.
Dodd-Frank Wall Street Reform and Consumer Protection Act provides a regulatory framework designed to improve control and oversight of the swaps market and aims to reduce risks and increase transparency and market integrity within the US financial system.
The General Data Protection Regulation (GDPR) is one of the most important data privacy regulations in recent time - designed to empower EU citizens by strengthening their personal data protection. The guardREC® solution makes sure that the GDPR call recording in your organization remains compliant.
The guardREC® recording system makes it easy to record any fixed-line calls and provides flexible integration opportunities with all major switchboard solutions such as Mitel, Cisco Avaya, and Alcatel Unify among many others. Ensure you're always recording - whether it's active recording, hot seating, conference calls, internal calls or other.
Our customers' habits are changing and the demand of multi-channel solutions is rising in order to record channels such as SMS, MMS, mobile calls, voicemail and instant messages such as WhatsApp and WeChat. The guardREC® solution ensures easy integrations so you always remain compliant and allows you to record all necessary contact points with your end-customers.
The guardREC® recording solution is integrated with your most important business messaging solutions like Skype for Business - allowing you to record any interaction such as video, voice, instant messages and conference calls.
The guardREC® solution is also designed for background and on-demand recording of high-volume environments such as call centers and contact centers like Genesys, Trio and others. Make sure you stay compliant while also getting real-time monitoring of your call center’s performance.
The simple and intuitive interface makes it easy to use the system for everyone - whether you’re a first-time user, only use the solution once in a while or are a veteran. In other words: spend less time training and more time on the required actions.
Most compliance officers have a risk based approach to compliance . The guardREC® solution helps compliance officer to identify risks and breaches - before they even happen.
No need to waste time searching through all the data - the system highlights only what’s relevant to the case and how you should proceed.
No need to spend hours and hours reporting incidents and breaches. With the guardREC® system you can easily automate your reporting process and customize an unlimited number of reports to be sent directly from the system to all necessary stakeholders - both internal and external.
The system provides an easy reporting structure to ensure all necessary reports can be set up and shared easily. Increase your work efficiency and spend time on the value-adding while the automated reporting takes care of the rest.
The system provides you with immediate and detailed information on what actions you need to take to ensure you are always compliant.
Ensure that sensitive data is only readily available to the users who need it depending on the structure of your organization and industry
Compliance reporting can be a time consuming task. The guardREC® solution has built-in reporting tools with compliance report templates pre-populated with statistics and compliance information.