New version of guardREC® Compliance is available now

May, 2021

What´s new ⭐

• Improved external access: You can now provide external users access to selected calls for a limited time by right-clicking on a Case and select "Share" (Beta).
• You can now see a complete list of all participants in a call by right-clicking and select "Call Properties". This is especially useful for Microsoft Teams meetings and Bloomberg chat rooms, where there can sometimes be dozens (or even hundreds) of participants.
• Call Events: You can now see when participants joined or left a meeting, or if the call has been forwarded or transferred. This enables you to e.g. document if a client has left a call halfway through the meeting, or if the call has been transferred from a non-recorded colleague. Right-click on a call and select "Call Properties".
• You can now see the complete audit trail related to a specific call by right-clicking and select "Call Properties". This makes it easier to keep track of all interactions with a call throughout its life cycle, such as who and when someone has replayed the call, exported, marked it as private, added to a case, or tagged the call etc. 
• You can now see the number of messages in a chat conversation without opening the chat. 
• You can now double-click to open a chat or email.
• Copy to clipboard is now available on each column in the call view.

Improvements 🛠

• It's now easier to manage access to recording users and calls based on user and user groups. 
• Improved filename when exporting Bloomberg and Refinitiv Eikon chats. 
• When searching for keywords in Bloomberg or Refintiv Eikon chats, the keywords would sometimes not be highlighted. 
• "Mark-for-keep" is now rebranded "Legal Hold."
• Other under-the-hood performance improvements. 
• Other bug fixes. 

See all release notes

Do you prefer a live demo of the recent product updates? Schedule a call with our product manager:

guardREC® Compliance

guardREC® Compliance is a centralized compliance solution specifically designed for financial services to support all relevant requirements and regulations. The solution provides a global view of your communications data, including multiple interchangeable plugins to capture audio, text, screens and video. The additional state-of-the-art compliance functionality enables financial services to assure regulatory compliance in an easier, less complex and far more cost-effective way. 

Learn more about the guardREC® Compliance solution.