Our system facilitates corporate compliance with governmental regulations in regards to the voice recording of sensitive data. guardREC™ also excels as a dispute resolution and employee training solution.
Case handling is a powerful tool in the guardREC™ recording solution. The feature is implemented to enable compliance officers to keep track of calls and other data associated to a specific case.
When all data is gathered the case can be exported to a folder or on e-mail. The case can be deleted or saved for later investigation.
guardREC™ can be installed directly on your company servers, accessed as a cloud-based solution or can be run as a virtual application. Our system’s robust architecture uses redundant
configurations for all implementations to ensure reliability. The recorder solution can be installed over multiple servers, even at different geographical locations to accommodate a complex
installation of regional branches and a central office. Our architecture is very robust and is designed to handle frequent OS and security updates without compromising its integrity or performance.
guardREC™ can also be integrated with Active Directory for user administration purposes.
The guardREC™ solution supports storage of the recorded data
- at the customer’s premises
- at a central site
- in the cloud.
The guardREC™ recording solution supports a variety of environments, which can be combined in a total recording solution.
The environments we support are described in the following datasheets:
- Mobile Telephony
- Digital extensions / TDM
- Voice over IP (VoIP)
- Sip over IP Trunk (IPT)
- Unify Openscape Xpert
- Genesys Contact center
- Skype for Business
- Pexip Infinity meeting platform NEW !
Case study: Large scale installation